Privacy Policy
DATA PRIVACY AND PROTECTION NOTICE: ANCHORIA SECURITIES LIMITED
Anchoria Securities Limited understand that your privacy is important and that you care about how your data is accessed, used, and shared online. We respect the privacy of everyone who visits our Website, digital platforms and uses our online services.
We are committed to respecting, securing, and protecting your personal data.
We are also committed to being transparent about what we collect from you and how we use it.
This data privacy and protection policy covers information practices, including how we use, share and secure the personal information you provide and your existing legal rights.
Should you decide to contact us for more information on how and what we use your data we collect for, kindly see our contact details below:
Address: 12th floor, Elephant House, 214 Broad Street, Marina, Lagos.
Email: [email protected]
Tel: +234 817 629 0550
Your Rights
Under the Nigerian Data Protection Regulation (NDPR), you have several rights to your personal data. This Policy has been designed to uphold your rights where we act as a data processor:
● Right of access – you have the right to request a copy of the information that we hold about you.
● Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
● Right to be forgotten – in certain circumstances, you can ask for the data we hold about to be erased from our record.
● Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
● Right of portability – you have the right to have the data we hold about you transferred to another organisation.
● Right to object – you have the right to object to certain types of processing, such as direct marketing.
● Right to object to automated processing, including profiling – you also have the right not to be subject to automated processing or profiling.
● Right to judicial review – if we refuse your request under rights of access, we will provide you with a reason why. You have the right to complain, as detailed below.
Your right to complain
Suppose you wish to make a complaint about how your data is being processed or how your complaint has been handled. In that case, you have the right to complain directly to our in-house data officer or with the supervisory authority.
If we cannot help or are not satisfied with our response, you also have the right to complain with the National Information Technology Development Agency (NITDA). NITDA can be contacted:
By post – No 28, Port Harcourt Crescent, Off Gimbiya Street, P.M.B 564, Area 11 Garki, Abuja, Nigeria.
By tel: +234929220263, +2348168401851, +2347052420189
By email: [email protected]
Or website: www.nitda.gov.ng
We would, however, appreciate the chance to deal with your concerns before you approach NITDA, so please get in touch with us in the first instance.
Introduction
Anchoria Securities Limited (from now on called “Anchoria”/”We”/”Our”) treat personal information of users (“Users”/”You”/”Your”) of our website “(https://anchoriaonline.com)” and its other digital platforms (starting now called the “Site”) as private and confidential.
This Privacy Policy (“Policy”) describes what personal information Anchoria collects, what we do with it, how we protect it and how Anchoria maintains information collected from users of the Site – Personal Data (as defined below) which is subject to the Nigeria Data Protection Regulation 2019
This Policy applies to usage of the Site and information contained on the Site, mainly information related to products and services offered by Anchoria Investment and Securities Limited. The public is expected to read this Data Privacy and Protection Policy so that you know and understand the purposes for which we collect, use, and disclose Personal Data.
Anchoria is committed to ensuring that Your privacy is protected. Should We ask You to provide certain information by which You can be identified when using this Website, then You can be assured that it will only be used per this Policy.
What we collect
We may collect the following Personal Data:
Personal identification information – We collect and use information about You to administer Our business. Information collected shall include
• Your contact information such as name, contact address, email addresses, gender, and telephone numbers and details of next of kin;
• Demographic information;
• Occupation, Career history, professional background and other CV related information;
• International and National passport, driving license or any other form of proof of identification;
• Transactional data, including financial details such as billing name, billing address and credit/debit card details, your photograph; and
• And any other information We may deem necessary and which may be determined by extant Nigerian laws and regulations.
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Site, register on the Site, make payments for our products and services, subscribe to Our newsletter, respond to a survey, or fill out a form, and in connection features or resources made available on our Site.
We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our Site, register on the Site, make payments for our products and services, subscribe to Our newsletter, respond to a survey, or fill out a form, and in connection features or resources made available on our Site.
Non-personal identification information – This is information received whenever You interact with Our Site. Non-personal identification information may include:
• Unique I.D.s such as your mobile device identifier or cookie I.D. on your browser;
• I.P. address and information that may be derived from I.P. address, such as geographic location; and
• Information about a device you use, such as browser, device type, operating system and the internet service providers, is utilised.
Other information relevant to customer surveys and/or offers
Why we collect your Personal Data
All Personal Data which we collect and process is justified by lawful processing on the legitimate basis that:
• You have given consent to the processing;
• Processing is necessary for the performance of a contract to which you are a party or take steps to enter into a contract;
• Processing is necessary for compliance with legal and regulatory obligations to which we are subject;
• Processing is necessary to protect your vital interests or another natural person; and
• Processing is necessary for performing a task carried out in the public interest.
What do we do with the information we gather?
The data we collect is used to educate and inform customers about our product and improve our service.
We may also collect personal information about our prospective and existing customers, employees, vendors, and service providers.
The information collected is used to provide services to our customers. These may include but are not limited to any of the following:
• Internal record keeping;
• To respond to your enquiries about the Anchoria Investment and Securities Limited;
• To improve our products and services;
• To improve customer service delivery;
• Negotiating contracts;
• To send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
• To contact you occasionally for market research purposes. We may contact you by email, phone, fax or mail;
• To deliver technical and functional management on our Site;
• To provide specific services following an agreement you are entering or have entered into with us;
• To manage the security of our sites, networks and systems;
• To comply with applicable laws and regulations and to operate our business;
• To run a promotion, contest, survey or other site features; and
• To improve our Site through feedback, you provide on our products and services.
Anchoria will not share with other parties information you may provide when using the Site, except to the extent necessary to provide services to you, further, to obtaining your consent.
We also process personal information for specific business purposes, which include some or all the following:
● Where the processing enables us to ensure efficient transactional purposes
● Where the processing enables us to enhance, modify, personalise, or otherwise improve our services/communications for the benefit of our customers
● To better understand how people interact with our websites
We ensure that we only process data in the interests of our company in conducting and managing our business to enable us to give customers the best service/products and secure experiences. This is known as “Legitimate Interests”.
We will only ever send you communications that we feel are relevant to you. We may process your information to protect you against fraud when transacting on our Website and ensure our websites and systems are secure.
When processing your personal information for our legitimate interests, we consider and balance any potential impact on you – both positive and negative and your rights under data protection laws.
Our legitimate business interests do not automatically override your interests. As such, we will not use your data for activities where the impact on you overrides our claims unless we have your consent or are otherwise required or permitted to by law.
If you have any objection to our data processing by legitimate interests, please see the ‘your rights’ section at the start of this Policy.
Marketing
We may wish to share information about our products and services that we think you may be interested in, including those of our subsidiaries. If you have agreed to receive marketing materials, you can always opt-out later. You reserve the right at any time and at no cost to you to stop us from contacting you for marketing purposes or giving your data to our subsidiaries.
How we collect Personal Data
We collect information about you and any other party whose details you provide to us when you:
• Provide feedback on our products and services to improve our Site;
• Complete online forms;
• Take part in surveys;
• Interact with us using our social media platforms;
• Download information such as publications or participate in any other interactive areas that appear on our Website or portals;
• Contact us offline, for example by telephone, SMS, email, post or any other means of communication;
• Access and use any of our websites or mobile applications or portals from your devices (including mobile devices) and applications; and
• Share Personal Data with third parties entitled to share that data, but in each case as permitted by applicable laws.
Where We Store Your Personal Data
The Personal Data that we collect from you will be transferred to and stored at destinations within Nigeria. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and following this Policy.
Do We use Cookies?
We use cookies to improve your browsing experience on our Website. By browsing on our Website, you consent to our cookies per our privacy policy.
About Cookies
Cookies are a kind of short-term memory for the web. They are stored in your browser and enable a site to ‘remember’ little bits of information between pages or visits. Web servers can use cookies to identify and track users as they navigate different pages on a website and identify users returning to a website. Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). On the other hand, a session cookie will expire when the web browser is closed at the end of the user session.
Our Website cookies
We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on Your device until you delete them). We need the cookies to enable the technical performance of Our websites and allow us to ‘remember’ the choices you make and your preferences (Functionality) and to enable us to collect certain information about how You navigate the Sites (Performance/Analytical).
By this, we can understand which parts of Our websites are interesting to You and which are not and what We can do to improve them.
How We Use Cookies
Cookies do not contain any information that personally identifies You. Still, Personal Data that We store about You may be linked, by us, to the information stored in and
obtained from cookies. The cookies used on Our Website include those which are strictly necessary for access and navigation, cookies that track usage (performance cookies) and those used to remember your choices (functionality cookies). We may use the Personal Data We obtain from Your use of our cookies for the following purposes:
• To provide you with a better website experience by enabling us to monitor which pages You find useful and which you do not;
• To recognise Your computer and track you when You visit Our Website;
• To retain investors’ email addresses and passwords when they login to Our investment centre; and
• To analyse the use of Our Website – such as how many people visit us each day.
Third-party Cookies
Our Website uses cookies provided by trusted third parties such as Google Analytics, one of the most widespread and trusted analytics solutions on the web. This helps us understand how You use the Site and ways to improve Your experience.
Accepting, Declining and Disabling Cookies
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but You can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Website. You can also disable cookies if You wish. However, this will affect the functionality of Our Website and many other websites that You visit. Disabling cookies will usually result in disabling certain functionality and features of this Site. Therefore, it is recommended that you do not disable cookies.
Links to other websites
Our Site may contain links to other websites of interest. However, once You have used these links to leave Our Site, You should note that We do not have any control over such websites. Therefore, We cannot be responsible for the protection and privacy of any information you provide whilst visiting such websites. This Privacy Policy does not govern such websites. You should exercise caution and review the privacy statement(s) applicable to the websites.
Controlling your Personal Data
You may choose to restrict the collection or use of your Personal Data in the following ways:
• Whenever You are asked to fill in a form on the Site, the privacy policy link will be available. You can decide not to fill the form if you do not accept the terms of the Policy;
• If You have previously agreed to us using Your Data for direct marketing purposes, You may change Your mind at any time by emailing us at [email protected].
We will not sell, distribute or lease Your Personal Data to third parties unless we have Your permission or are required by law to do so. We may use Your Personal Data to send You promotional information about third parties, which We think You may find an interesting subject to your written permission to do so.
Security
We are committed to ensuring that Your Personal Data information is secure. To prevent unauthorised access or disclosure, We have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the Personal Data We collect online.
In particular, We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of Your personal transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a secured communication channel and is encrypted and protected. Transactions are also handled over a secure payment gateway. Also, Anchoria Investment and Securities Limited have implemented appropriate technical, physical and organisational measures designed to protect Personal Data against accidental or unlawful destruction, accidental loss, damage, alteration, unauthorised disclosure or access, as well as all other forms of illegal processing.
Retention of your Personal Data
We maintain Personal Data not longer than we need to use it per Anchoria’s Policy. In some circumstances, we may retain your Personal Data for more extended periods if it is per regulatory, legal, tax or accounting obligations. We have an established retention procedure that applies to records and Personal Data collected and stored. In all cases where your Personal Data is no longer required, or you request deletion, we will ensure it is disposed of securely.
Sharing your Personal Data
We do not sell, trade, or rent Users Personal Data to others. We may share generic aggregated demographic information not linked to any Personal Data regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We will not disclose Your Data to anyone outside the Anchoria without Your consent to do so unless one of the following circumstances applies:
1. With your consent
We will share Personal Data with companies, organisations or individuals outside of Anchoria Investment and Securities Limited when We have your consent. We shall obtain your consent before sharing any sensitive Personal Data.
2. Processing of Personal Data of minors
Where we collect the Personal Data of a minor, we shall obtain the consent of a parent or guardian. We shall ensure that the purpose of processing or collecting the Personal Data is clear to both the minor and the parent or guardian.
3. For external processing
We provide Personal Data to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
4. For legal reasons
We will share Personal Data with companies, organisations or individuals outside of the Anchoria if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
• meet any applicable law, regulation, such as the Nigeria Data Protection Regulation (NDPR), legal process or enforceable governmental request.
• Detect, prevent, or otherwise address fraud, security or technical issues. Protect against our rights, property or safety of Anchoria, our Users or the public as required or permitted by law.
Consent
By using this Site, You signify Your acceptance of this Policy. If You do not agree to this Policy, please do not use Our Site. Your continued use of the Site following the posting of changes to this Policy will be deemed Your continuous acceptance of those changes.
Accessing and updating your Personal Data
Whenever You use Our services, We aim to provide You with access to Your Personal Data. If that Personal Data is wrong, We strive to give You ways to update it quickly or delete it – unless We have to keep that Personal Data for legitimate business or legal purposes. When updating Your Personal Data, We may ask You to verify Your identity before acting on Your request.
We shall, at your request, can confirm what Personal Data We hold about You and how such Personal Data is processed. The following Personal Data are available upon Your request.
• Contact details of the Data Protection Officer, where applicable;
• The purpose of the processing as well as the legal basis for processing;
• The categories of Personal Data collected, stored and processed;
• Recipient(s) or categories of recipients that the data is/will be disclosed to;
• Information about how We ensure transfer of Personal Data to a third party or international organisation is done securely. The Attorney General of the Federation will approve sending Personal Data to some countries because they meet a minimum standard of data protection. In other cases, We will ensure there are specific measures in place to secure your information;
• How long the data will be stored;
• Details of Your rights to correct, erase, restrict or object to such processing;
• Information about Your right to withdraw consent at any time;
• How to complain to the supervisory authority, National Information Technology Development Agency (NITDA);
• Whether the provision of Personal Data is a statutory or contractual requirement, or a condition necessary to enter into a contract, as well as whether you are obliged to provide the Personal Data and the possible consequences of failing to provide such data;
• The source of Personal Data if it was not collected directly from you; and
• Any detail and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
Dispute Resolution or Filing A Complaint
If you have any complaints regarding our compliance with this Privacy Policy, please contact our Data Protection Officer. We will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal information within thirty (30) days in accordance with this Privacy Policy and applicable law and regulation.
Changes to this privacy policy
Our Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more
prominent notice (including, for certain services, email notification of privacy policy changes) or via a pop-up message or statement of changes on our Website)
You acknowledge and agree that your responsibility is to review this Policy periodically and become aware of modifications. This Privacy Notice or Policy was last updated on January 1, 2022. The most up-to-date version can be found on this Website.
Contact Us
If you have any questions or suggestions regarding our privacy policy, don’t hesitate to contact our Data Protection Officer.
Contact details of the Data Protection Officer:
Email: [email protected]
Telephone: +234 817 629 0550
